Privacy Policy

1. Scope

This Privacy Policy explains how vchan ("we", "us") processes personal information when you use the Service at https://vchan.tv. By using the Service, you acknowledge this Policy.

2. Information we collect

Depending on how you use the Service, we may collect:

• Account data: email address, nickname, password hashes, profile bio and avatar
• Content data: videos, covers, subtitles, titles, tags, channel information, comments, and associated metadata
• Usage data: pages viewed, search queries, watch progress, likes, saves, follows, device and browser type, approximate location derived from IP address, and referral URLs
• Technical logs: IP addresses, timestamps, error reports, and security events
• Payment-related data: limited transaction references if you purchase memberships or tips (cryptocurrency or other methods). We do not store full payment-card numbers on our servers if card payments are ever offered through a processor
• Communications: messages you send to support or legal contacts

3. How we use information

We use information to:

• Provide, operate, secure, and improve the Service
• Create and manage accounts, channels, and uploads
• Transcode media, generate previews, and deliver playback
• Moderate content, enforce policies, and investigate abuse
• Personalize discovery and measure feature performance
• Process payments and prevent fraud
• Comply with law and respond to lawful requests
• Communicate service notices and, where permitted, product updates

4. Legal bases (where applicable)

If you are in a jurisdiction that requires a legal basis for processing (such as the EEA/UK), we rely on performance of a contract, legitimate interests (security, product improvement, fraud prevention), consent where required (certain cookies or marketing), and legal obligations.

5. Sharing

We may share information with:

• Service providers who host storage, CDN, email, analytics, security, or payment infrastructure under contractual confidentiality obligations
• Moderation and trust-and-safety vendors where engaged
• Authorities when required by law or to protect rights, safety, and security
• A successor entity in connection with a merger, acquisition, or asset sale

6. Public information

Content you publish (videos, titles, channel pages, public profiles, comments) may be visible to other users and to the public according to the features you use. Do not upload information you wish to keep private.

7. Cookies and similar technologies

We use cookies and similar technologies for authentication, security, preferences, and analytics. See our Cookie Policy for details. You can control cookies through your browser settings; disabling some cookies may break login or playback features.

8. Retention

We retain account and content data for as long as needed to operate the Service and for legitimate business or legal purposes. Deleted content may persist in backups for a limited period. Security and abuse logs may be retained longer where necessary.

9. Security

We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; you use the Service at your own risk.

10. International transfers

The Service may be hosted and processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

11. Your rights

Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. To exercise these rights, contact [email protected]. We may need to verify your identity before responding.

You may also lodge a complaint with your local data-protection authority where applicable.

12. Children

The Service is not directed to anyone under eighteen (18). We do not knowingly collect personal information from minors. If you believe a minor has provided information or appears in content, contact [email protected] immediately.

13. Changes and contact

We may update this Privacy Policy periodically. Continued use after updates constitutes acknowledgment of the revised Policy.

Privacy contact: [email protected]